Privacy Policy

​

1. Introduction

Welcome to Sparkle Haus. Your privacy is one of our main priorities. This Privacy Policy explains what information we collect from you when you visit our website at https://www.sparklehaus.com or https://go.sparklehaus.com, how we use it, and your rights regarding that information.

This policy applies only to our online activities. It does not apply to any information collected offline or through other channels.

By using our website, you consent to this Privacy Policy and agree to its terms. If you have any questions, please contact us.

​

2. Information We Collect

We collect information to provide and improve our services to you.

​

A. Information You Voluntarily Provide

When you fill out a contact form to request an estimate or service, or when you call us, we will ask for personal information to help us serve you. This includes:

• Contact Details: Your name, email address, phone number.

• Service Location: Your physical address where the service is needed.

• Service Details: Information you provide about your needs.

 

B. Information We Collect Automatically (Log Files & Tracking)

Like most websites, we use technologies that automatically collect certain information when you visit our landing pages. This data helps us analyze trends, manage our advertising, and improve your experience. This includes:

• Usage Data: Your Internet Protocol (IP) address, browser type, Internet Service Provider (ISP), the pages you visit, and the date/time of your visit. This data is not linked to your personal identity.

• Cookies and Tracking Pixels: We use cookies and similar technologies (like the Meta/Facebook Pixel and Google Ads Tag) to understand the effectiveness of our advertising and to deliver relevant ads to you on other websites (this is often called "remarketing").

 

3. Phone Calls, SMS, and AI Voice Communications

When you provide your phone number through our website, forms, or other channels and consent to be contacted, you agree that Sparkle Haus may contact you by phone call and text message at the number you provide. These communications may include:

• Automated or pre-recorded phone calls

• Calls delivered using AI-generated or synthetic voice technology

• Calls placed through automated telephone dialing systems

• SMS/text messages, including marketing and promotional messages

We use these communications to share service updates, appointment confirmations and reminders, estimates, promotions, and other communications related to our business. Consent to receive marketing calls and texts is not a condition of purchasing any goods or services from us.

How to opt out: You may opt out of these communications at any time by:

• Replying STOP to any text message

• Asking to be removed during a phone call

• Contacting us directly at sparklehaus@sparklehaus.com or (480) 454-6946

Opting out of marketing communications will not affect transactional messages such as service confirmations or account-related notices. Message frequency varies. Message and data rates may apply.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

 

4. How We Use Your Information

We use the information we collect for specific business purposes, including to:

• Provide Our Services: To respond to your inquiries, provide you with a quote, and schedule your service appointment.

• Communicate With You: To send service confirmations, updates, appointment reminders, and other essential customer service messages by phone, text, or email.

• Marketing & Promotional Outreach: To send marketing and promotional communications by text message and phone call (including automated, pre-recorded, and AI voice calls), and to measure the performance of our ad campaigns and show you relevant promotional ads on platforms like Google and Facebook after you've visited our site.

• Website Improvement: To understand how visitors use our website so we can improve its functionality and user experience.

• Prevent Fraud: To monitor for and prevent fraudulent activity.

 

5. Sharing Your Information

We do not sell your personal information.

We may share your data with trusted third-party service providers who help us operate our business, such as:

• Advertising Partners: Google, Meta (Facebook/Instagram), Microsoft, etc., to help us manage our ad campaigns and measure performance.

• Analytics Providers: Google Analytics to help us understand website traffic.

• Communications and Voice AI Providers: Telephony, SMS, and AI voice platforms that help us deliver phone calls and text messages on our behalf. These providers process phone numbers and call/message content solely to facilitate our communications with you and are contractually restricted from using this data for their own purposes.

• Business Management Software: We may use software to manage customer information, scheduling, and billing.

We will also disclose your information if required by law. These third parties have their own privacy policies, and we advise you to consult them. We do not have control over the cookies or data collected by our advertising partners.

All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties, excluding aggregators and providers of the Text Message and Voice services.

 

6. Your Data Protection Rights

We want to make sure you are fully aware of your data protection rights. Depending on your location, you are entitled to the following:

• The Right to Access: You can request copies of your personal data.

• The Right to Rectification: You can request that we correct any information you believe is inaccurate or incomplete.

• The Right to Erasure: You can request that we erase your personal data, under certain conditions.

• The Right to Opt-Out (CCPA "Do Not Sell"): We do not sell personal information. Under the California Consumer Privacy Act (CCPA), California residents have specific rights. If you would like to exercise any CCPA-related rights, please contact us.

• GDPR Rights: If you are a resident of the European Economic Area (EEA), you have rights under the GDPR. As our services are intended for customers in Mesa, Arizona, and surrounding areas, we do not intentionally target or collect data from residents of the EEA.

• Right to Opt-Out of SMS Messages: You may opt out of receiving promotional SMS text messages from us at any time by replying "STOP" to any message you receive.

• Right to Opt-Out of Phone Calls: You may opt out of receiving promotional phone calls (including automated, pre-recorded, and AI voice calls) from us at any time by asking to be removed during a call, or by contacting us directly at sparklehaus@sparklehaus.com or (480) 454-6946. We will honor your request within a reasonable time as required by law.

To exercise any of these rights, please contact us using the information below. We have one month to respond to your request.

 

7. Children's Information

Our services are not intended for anyone under the age of 13. We do not knowingly collect Personal Identifiable Information from children under 13. If you believe your child has provided this kind of information on our website, please contact us immediately, and we will promptly remove it from our records.

 

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We encourage you to review it periodically.

 

9. Contact Us

If you have any questions or requests regarding this Privacy Policy, please do not hesitate to contact us:

Sparkle Haus Location: 6020 E Brown Rd, Suite 106–107, Mesa, AZ 85205 Email: sparklehaus@sparklehaus.com Phone: (480) 454-6946 Website: https://www.sparklehaus.com